Refund and Returns Policy

Refunds and Returns

We hope you love your books as much as we loved creating them!
However, if there is an issue with your order, we are here to help.

Damaged or Incorrect Items

If your book arrives damaged or if we have sent the wrong title, please email us at contact@kierstenjasmine.co.uk within 30 days of receiving your order.
Please include:

• Your order number
• A description of the issue
• A photo of the damage (if applicable)

We will either replace the item or arrange a refund.

Change of Mind

Due to the nature of books and printed materials, we are unable to accept returns or offer refunds if you change your mind once the order has been processed and dispatched.
Please ensure you select the correct items before completing your purchase.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Contact

For all queries about returns or refunds, please contact:
Email: contact@kierstenjasmine.co.uk